DELIVERY & SHIPPING POLICY
EV-LEK Ltd
Last updated: April 2026
1. UK STOCK
All orders are dispatched from UK stock. We do not ship from overseas warehouses, so there are no customs delays or import charges on any order.
2. DISPATCH TIMES
We aim to dispatch all orders within 3 working days of receiving payment. Working days are Monday to Friday, excluding weekends and UK bank holidays. Orders placed on a Friday afternoon, weekend, or bank holiday will begin processing on the next working day.
You will receive a dispatch confirmation email once your order has been sent.
3. DELIVERY TIMES
Once dispatched, estimated delivery times are:
Standard UK Delivery — 2 to 4 working days
Express Delivery — 1 to 2 working days (where available at checkout)
Delivery timescales are estimates provided by our courier and are not guaranteed. EV-LEK Ltd is not liable for delays caused by the courier, adverse weather, or other circumstances outside our control.
4. SHIPPING COSTS
Standard shipping charges are calculated at checkout based on your order weight and delivery address.
Free Delivery — Orders over £150 qualify for free standard UK delivery. This is applied automatically at checkout.
5. DELIVERY ADDRESS
Please ensure your delivery address is correct at the time of ordering. EV-LEK Ltd cannot be held responsible for non-delivery due to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, re-delivery charges will apply.
6. FAILED DELIVERY
If a delivery attempt is made and you are not available, the courier will leave a card or notification with instructions to rearrange delivery or collect from a local depot. Parcels not collected within the courier's holding period may be returned to us. Re-delivery charges will apply in this case.
7. DAMAGED OR LOST PARCELS
If your order arrives damaged, please photograph the packaging and item immediately and contact us within 48 hours at sales@ev-lekltd.com or 07903 297370. We will investigate with the courier and arrange a replacement or refund as appropriate.
If your order has not arrived within 7 working days of your dispatch confirmation, please contact us so we can investigate.
8. TRADE AND BULK ORDERS
Delivery timescales and costs for trade, wholesale, and bulk orders are agreed separately. Please contact us directly to discuss delivery for large orders.
9. CONTACT
EV-LEK Ltd
Email: sales@ev-lekltd.com
Phone: 07903 297370
Managing Director: Barry Gough AffIMI
