Returns & Warranty

We want you to be happy with what you buy from EV-LEK. This page explains how returns and warranty claims work, and what your rights are.

Changed your mind

If you are buying as a consumer you have 14 days from the day your order arrives to tell us you want to cancel, for any reason at all. You then have a further 14 days to send the goods back.

• Items must come back unused, undamaged and in their original packaging, with any cables, clamps and accessories included
• Return postage for change-of-mind returns is paid by you
• We refund within 14 days of receiving the goods back
• We may reduce your refund if the item has been handled more than was necessary to check it, in the same way you could in a shop

Please contact us before sending anything back so we can give you a returns reference. It makes the process much quicker.

Faulty, damaged or wrong item

Please check your order as soon as it arrives. If something is damaged, missing or not what you ordered, tell us within 48 hours of delivery and send a photo of the item and its packaging if you can. This lets us claim against our own supplier, and it means we can put it right for you faster.

Your legal rights if goods are faulty:

• Within 30 days of delivery you have the right to reject a faulty item and receive a full refund. You can ask for a replacement instead if you prefer
• Between 30 days and 6 months we will repair or replace a faulty item free of charge. If that is not possible, or does not fix it, you are entitled to a refund
• We cover return postage on genuinely faulty items

These rights come from the Consumer Rights Act 2015 and sit alongside the manufacturer warranty, not instead of it.

Manufacturer warranty

Products are also covered by the manufacturer's own warranty, which is a minimum of 12 months from delivery and may be longer on some items. NOCO jump starters carry a 1-year NOCO warranty.

For faults found after the first month, the manufacturer handles the claim directly. We will still help you through it and remain your point of contact, so please come to us first rather than trying to work it out on your own.

Manufacturer warranties do not cover damage caused by modification, incorrect installation, use of excessive force, or normal wear and tear.

Items returned as faulty that test as working

Every item returned to us as faulty is tested when it arrives. If it tests as working correctly, we will tell you what we found and return it to you. Where an item is not faulty and is outside the 14-day cancellation window, return carriage is at your cost.

We will always explain what our testing showed. If you disagree with the result, talk to us.

Business and trade orders

Goods sold to a business are not covered by the consumer cancellation rights above. Trade orders are supplied on our business terms, and we are not able to accept goods back on a sale-or-return basis. If you are buying for a business, please ask us about terms before ordering.

How to start a return

Contact us with your order number and a short description of the problem, and we will tell you what to do next.

• Telephone: 07903 297370
• Via our contact page

Nothing on this page affects your statutory rights.